Deliveries & Returns

Lordelo.com retains full ownership of its products until they are paid for in full.

After completing your order and confirming payment, we will ship your order within 1 to 2 business days, depending on the availability of the items. Any delays in the dispatch of the order do not entitle the customer to compensation.

It is possible to cancel your order if it has not yet been shipped. Contact us through our contact form or by email: ajuda@lordelo.com. If your order has already been shipped, you will have to return the products within 15 days in order to be refunded. According to Article 7 -Restrictions on the right of free withdrawal, paragraph c), exchanges or returns are not accepted for the following products: food (including infant food), medicines and make-up products.

Shipping cost will not be refunded. It is not possible to change your order after it has been shipped, as well as the following changes: product color, size, brand, remove an item from the order, change the delivery address or payment method. Your order will be shipped as soon as possible.

In case of return of the order due to impossibility of delivery, the costs associated with returning it to Lordelo.com’s premises are borne by the customer. We remind you that delivery depends on the dimensions of the order and may not be possible in a conventional mailbox.

In case of error in the shipping address (placed by the customer), the costs associated with the re-dispatch of your order will be charged.

The shipping cost depends on your delivery address and the weight of your order. Shipping costs may be free from a certain order value, depending on the campaigns in force.

Returns Policy

We believe in our quality standards and aim for all our customers to receive high quality products. If the product you received is damaged or if your delivery is not identical to your order (wrong or missing product), please contact our customer service, Monday to Friday, between 9:00 am and 6:00 pm (+351) 934 448 491.

Medicines are not subject to return as well as make-up products that are not properly sealed.

If you are not completely satisfied with your order, please return unused products in their original, undamaged packaging within 15 days. According to Article 7 -Restrictions on the right of free withdrawal, paragraph c), exchanges or returns are not accepted for the following products: food (including infant food), medicines and make-up products.

If you email us, please include all the details, including your order number, full name, delivery address, as well as a picture if your order is damaged.

When we receive the product, we will refund (when justifiable) the amount of the product purchased, but not the shipping and handling fee or fees added to the payment amount.

All products must be returned undamaged, unopened and in specific cases such as personal hygiene and/or makeup products sealed. The packaging must always be the original, intact and undamaged. Otherwise, your return will not be subject to a refund.

The management of the return must be done by you, and all products in your order are your responsibility until they reach our pharmacy. Please be sure to pack securely to avoid any damage to the products or boxes.

We will analyse each case individually and offer the most appropriate solution.
We emphasise that complaints will only be accepted up to a maximum of 15 days after receiving your request (with exceptions described in which the maximum period is 5 days). Claims made later will not be accepted.

ZONE DELIVERY TIME*
Portugal 2 business days
Portugal Islands 5 to 14 business days
Spain 3 business days
Germany, Austria, Belgium, Slovakia, Slovenia, France, Greece, Holland, Hungary, Ireland, Italy, Luxembourg, United Kingdom, Czech Republic, Switzerland 4 business days
Denmark, Estonia, Finland, Iceland, Latvia, Malta, Norway, Poland, Sweden 4 to 5 business days

*after shipment