We believe in our quality standards and aim for all our customers to receive high quality products. If the product you received is damaged or if your delivery is not identical to your order (wrong or missing product), please contact our customer service, Monday to Friday, between 9:00 am and 6:00 pm (+351) 934 448 491.

Medicines are not subject to return as well as make-up products that are not properly sealed.

If you are not completely satisfied with your order, please return unused products in their original, undamaged packaging within 15 days. According to Article 7 -Restrictions on the right of free withdrawal, paragraph c), exchanges or returns are not accepted for the following products: food (including infant food), medicines and make-up products.

If you email us, please include all the details, including your order number, full name, delivery address, as well as a picture if your order is damaged.

When we receive the product, we will refund (when justifiable) the amount of the product purchased, but not the shipping and handling fee or fees added to the payment amount.

All products must be returned undamaged, unopened and in specific cases such as personal hygiene and/or makeup products sealed. The packaging must always be the original, intact and undamaged. Otherwise, your return will not be subject to a refund.

The management of the return must be done by you, and all products in your order are your responsibility until they reach our pharmacy. Please be sure to pack securely to avoid any damage to the products or boxes.

We will analyse each case individually and offer the most appropriate solution.
We emphasise that complaints will only be accepted up to a maximum of 15 days after receiving your request (with exceptions described in which the maximum period is 5 days). Claims made later will not be accepted.